Education company is seeking call center representatives in their retention department. Employees will be reaching out to students who have fallen off their courses to get them back on track.
Placing outbound calls to students utilizing a dialer system
Confirming their last date of attendance
Provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involvingstudents, offering assistance and support to login and complete coursework.
Call students to inform them about their graduation next steps
Guide callers through troubleshooting, navigating the education site or using the products or services
Review student accounts, providing updates and informationregarding courses and finances
Collaborate with other call center professionals to improve customer service
This opportunity provides a fun environment with snacks, a ping pong table and a team-oriented support system. We are looking for candidates who enjoy being on the phone all day supporting people succeed and enhance their life by finishing their education goals.
Full-Time M-F, looking for availability from 7am-7pm
$17/hr
Temp to hire
Once you go on direct with the company, you will receive a pay increase, you will receive 401K with company match, medical, vision and dental insurance, vacation time and paid holidays, AND AN INCREASE IN PAY
Please apply with your resume for immediate consideration for the opportunity!