Responsibilities:
-Site owner for local and regional offices (site visit, move and changes) on all technology support and projects
-Represents IT in a professional manner to build partnerships across multiple cross functional teams and departments.
-Serves as a Tier 1 escalation point and provides top-notch support for our local and remote office(s) teams.
-Provide event support, setup AV and live stream equipment
-Create technical document standards, best practices and policies
-Partners with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan and execute the services
-Plans, develops, manages, and deploys solutions such as email, storage, backups, monitoring and productivity suites. -Provides direct technical input to drive enterprise projects success.
-Develops tools and solutions to increase operational efficiency of the IT service management process with focus on excellent user experience
-Prioritizes and time manages multiple initiatives with emphasis on achieving objectives
-Diagnoses and trouble shoots complex technical and business problems
-Supply management & procurement responsibilities
-Championing the use of self-service IT resources, such as ticketing system and knowledge base
-Open to travel, as needed
Qualifications:
-Strong information technology background with 1 or more year(s) of direct user-facing support experience
-Strong experience in the following skill-sets required within IT operations: must have both Mac OS and Windows OS, Microsoft Active Directory, Google IAM
-College degree in Computer Science, Information Systems, or Computer Engineering or stated years of relevant discipline
Experience / Skills:
-General networking, familiarity with technologies such as Cisco, Aruba, Palo Alto, and SDN-based networking, familiarity with IDF and MDF or NOC, familiarity with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
-Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist
-Excellent communication skills (oral and written)
-Strong interpersonal skills and ability to work with diverse and cross-functional teams, customers, and external vendors
-Excellent customer service, organizational, prioritization, multitasking, communication and leadership skills
-Ability to manage local technical projects without supervision
Preferred Qualifications:
-CompTIA A+
-CompTIA Sec+
-VMware MDM (Workspace One)
-IDP / Email experience