You don’t need a background in education, but a desire to learn is essential! As part of the store management team, you get to play an active role in developing a first-class crew, help to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.Providing great customer service isn’t just a goal—it’s the essence of who we are.
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of every Lakeshore Learning Store nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.Lakeshore Learning Store management teams have a knack for leading by example.
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.Responsibilities
Building TalentRecruit and develop an engaged, sales-driven teamInvolved in training and developing new store associatesBuilding Service StandardsSurpass expectations regarding customer serviceSeek and communicate customer feedback in regard to school and home use of productsBuild a unique and lasting relationship with customersBuilding Revenue & Operational ExcellenceMaximize sales and manage controllable expensesMaintain visual presentation of merchandise and signageMaintain company expectations regarding retail policies and procedures