DreamWorks Technology - Systems Administrator, Operations

“What would you say you do here?”Providing world-class support for the day to day operations of the studio and our initiativesAdvocating for our clients to other technology departments in support of DreamWorksWorking closely with the engineering departments on supporting the infrastructure upgrades and changesEnsuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivityServe as the main point of contact for end-user support incidentsAnalyze issues and create solutions for HW and SW problemsBuilding, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptopsWork with System Engineers and Architects on projects in support of studio initiativesRun with small to medium size projects with the goals of achieving the stated objectives in a timely mannerLook for opportunities to provide continuous improvement to our processes and proceduresManage all aspects of software license installationsProvide technical expertise and ownership of application debugging for most departmentsProvide outstanding end-user support through phone call, ticketing system (Jira), and deskside visitsCreate new tools to automate processes in an effort to increase departmental efficienciesSet up and move systems as necessaryAnalyze issues and create solutions for hardware and software problemsParticipate in, and/or run preventative maintenance tasksAssist in creating and maintaining documentation related to the support of the studioServe as an escalation point for other technology departments such as Asset Management and A/VCreate and manage user accounts