Locally operated plumbing service provider looking for an experienced, highly organized Senior Service Coordinator to run day-to-day scheduling, customer communication, and office support for their plumbing division. This role is ideal for someone who has worked in a service/dispatch environment (plumbing, HVAC, trades, home services) and knows how to keep technicians, customers, and management all on the same page.
What You’ll Do
Coordinate and manage daily service schedules for plumbing technicians
Act as the primary point of contact for customer calls, service requests, and follow-ups
Create and track work orders, estimates, and invoices using service software
Communicate job details, parts/materials, and timeframes to field staff
Monitor routes and workloads to maximize productivity
Keep accurate records of jobs, customers, and billing
Support office/operations leadership with process improvements
Provide direction/mentorship to junior office staff when needed
Help maintain an organized, professional office environment
Preferred Experience
3+ years in service coordination, dispatching, or admin support (plumbing/trades/home services highly preferred)
Experience with Housecall Pro and QuickBooks is a big plus
Strong multitasking and time management skills — this is a fast-paced role
Professional phone and email etiquette
Comfortable in Microsoft Office and/or Google Workspace
Able to work independently, stay solutions-focused, and support a field team
High school diploma or equivalent required
Work Environment
Office-based role in El Cajon, CA
Monday–Friday, approx. 8 AM – 5 PM
Occasional after-hours support for urgent service calls
Compensation & Perks
$20–$25/hr depending on experience
PTO/holidays may be available through the client
Opportunity to grow with a busy service operation
Supportive, team-oriented culture
How to Apply
Please reply to this posting with:
Your resume and best number to reach you
A brief note highlighting your service/dispatch experience and any experience with Housecall Pro or QuickBooks
We set the standard — we don’t follow it. We’re building something bigger than ourselves, and we’re looking for team members who want to grow with us.
Qualified and interested candidates email resume and best contact number
Go-Staff, Inc. is an equal opportunity employer. Employment decisions are based on valid job qualifications and business needs, without discrimination on the basis of any protected characteristic under federal, state, or local law, including but not limited to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or criminal history. As a condition of employment, all employees are required to sign an arbitration agreement to resolve employment-related disputes in accordance with California law.