LexiconUSA | Conference Interpretation & Professional AV Services (Nationwide)
At LexiconUSA, we support high-stakes corporate, government, association, and union meetings where clear communication truly matters. We are seeking an exceptional Customer Service Representative who brings professionalism, precision, and genuine care to every client interaction.
This role is ideal for someone who thrives in a fast-paced professional services environment and understands that great service is not transactional—it’s relational.
What You’ll Do
Serve as a primary point of contact for clients via phone, email, and digital inquiries
Respond to service requests with accuracy, confidence, and professionalism
Gather essential event details and route requests to project managers efficiently
Coordinate internally with operations, production, and interpretation teams
Maintain detailed client records and ensure timely follow-up
Represent LexiconUSA’s premium brand and service standards in every interaction
Help ensure a seamless client experience from first contact to project handoff
What We’re Looking For
Excellent spoken and written communication skills
Professional phone presence and client-facing demeanor
Strong attention to detail and organizational skills
Ability to multitask and stay composed under time-sensitive conditions
Comfort working with CRM systems, email, and scheduling tools
Experience in customer service, hospitality, events, or professional services preferred
You’ll Succeed in This Role If You:
Take pride in accuracy, follow-through, and accountability
Listen carefully and ask thoughtful clarifying questions
Enjoy helping clients feel confident and supported
Understand the importance of tone, clarity, and professionalism
Thrive in a team environment where quality matters
What We Offer
Competitive compensation based on experience
Stable, professional work environment
Training on our services, workflows, and client standards
Long-term growth opportunities within a nationwide organization
A team culture built on excellence, respect, and reliability
At LexiconUSA, we don’t cut corners—and we don’t treat service as an afterthought. If you’re someone who values quality, professionalism, and meaningful work, we’d love to hear from you.
Apply today