Modern Sailing School and Club is based in sunny Sausalito and has a BIG presence in the Bay Area. We aim to be the best sailing school on the West Coast offering both public and private sailing opportunities to new and old sailors alike. We have been teaching adults how to sail on the San Francisco Bay and internationally since 1983. Our passionate and professional staff provides the highest level of instruction on the San Francisco Bay and California Coast. Modern Sailing School also leads hosted sails, team building events, global destination sailing trips, and has an active recreational racing program.
We are seeking an energetic customer service-oriented individual to join our team. If you are passionate about sailing and want help people realize their cruising dreams near and far, come join our team!
You must have excellent written and oral communication skills, a positive attitude, and the ability to work effectively in a highly dynamic environment. If you are a team-oriented individual who is looking to establish a career in a growing company, send your resume and cover letter to careers@modernsailing.com
The Customer Service & Sales Representative’s job is to:
Help Modern Sailing’s potential clients find the product offering that meets their goals and needs
Provide a warm and supportive environment for the members of Modern’s Sailing Club
Ensure Modern Sailing students and clients have a wonderful on-the-water experience
Roles and Responsibilities
1. Assisting potential clients, members, and boat owners. Examples include:
Charter bookings for members
Course, clinic, and other On-the-water (OTW) program sales
Membership inquiries and sales
Hosted sails (skippered charter) sales and scheduling
Merchandise sales
Client requests can come in via phone, email, or walk-ins
2. Maintaining accurate records of all client communication, sales and transactions. Including:
Checking in all clients who participate in MSC Programs
Maintaining the Client Profile and Contact Log in Mindbody (the online Client Service Software System) to ensure client records are accurate
Keeping inventory records of merchandise sold and replenished
3. Replenishing MSC Retail Merchandise from inventory
4. Assisting in Sales and Marketing or client special activities. (eg. Member Mixers, Boat Show and other Sales Events, Program Info Sessions, Corporate Regatta Challenge Events)
5. Participate in general duties typical in an office environment such as opening and closing the office maintaining a clean and attractive workspace, greeting clients at the door, answering phones and customer service emails etc.
Skills Required
- Excellent customer service skills. Client-centric positive attitude. A genuine desire to help people meet their goals.
- Demonstrate great attention to detail.
- Good organizational skills and ability to multi-task
- Strong computer skills. Experience with MS Outlook, MS Excel, etc. - Previous experience with Mindbody is an asset. Ability to learn the program is critical.
- Team-player. Willing to step into other areas of the company and operation wherever help is needed. Works hard to support other members of the organization and become a successful team member.
- Flexible. Able to deal with a changing environment.
- Strong written communication skills: Able to write and edit internal and external documents
- Strong oral communication skills: Listens well and has good verbal skills with customers, team members and management
- General knowledge of sailboats or powerboats in some capacity is desired, however not required. Enthusiasm to learn about boats and to take sailing lessons will be as beneficial to you as it is to us.
Time and Location Expectation
This is a 32-hour a week role and at least one weekend day.
The job is in Sausalito at the Modern Sailing location: 2310 Marinship Way & 2340 Marinship Way
Compensation and other benefits
This is an hourly position and the compensation range is $21-$25 /hour depending on experience and relevant qualifications.
The job begins with a 3-week in-depth training period.
After their initial 3-months of employment, team members are eligible for complimentary sailing classes and other educational opportunities.
All full-time and regular part-time (greater than 2 days/week) MSC team members receive PTO benefits.