Full job description
Job Overview:
We are seeking a skilled Scheduler to join our team. As a Scheduler, you will be responsible for coordinating and managing appointments with our customers. Your role will involve interacting with customers, maintaining schedules, and ensuring efficient operations. The ideal candidate will have strong organizational skills and excellent communication abilities. They will also have the desire to grow in the company.
Duties:
- Schedule customer appointments using our electronic scheduling system
- Coordinate and manage the daily schedule of our technicians
- Communicate with customers to confirm appointments and provide necessary instructions
-Coordinate with technicians to make sure they have the proper supplies and equipment to complete the job
- Maintain accurate customer records and update information as needed
- Collaborate with office and field staff to ensure jobs are scheduled on time and proper rotations are maintained
- Handle incoming calls and inquiries from customers, providing exceptional customer service
- Follow NFPA guidelines to ensure services are being performed according to code
- Assist with administrative tasks as needed
Requirements:
- Previous experience in an Administrative role
- Computer and word processing literacy
- Proficient in using phone systems and scheduling software
- Excellent communication skills, both verbal and written
- Strong organizational abilities with attention to detail
- Ability to multitask and prioritize tasks effectively
At our company, we offer competitive pay rates, opportunities for professional growth, and a supportive work environment. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.