This is a hybrid role requiring regular in-office presence at our headquarters in Denver, Colorado Tuesday–Thursday, with the option to work remotely on Monday and Friday based on business needs.We’re looking for a highly organized, detail-driven Sales Operations Coordinator in Denver, Colorado to support our growing B2B (business-to-business) channel. In this role, you’ll serve as a key point of contact for wholesale and B2B orders—owning the flow from order submission through delivery. You’ll ensure orders are processed accurately, tracked closely, and communicated clearly while coordinating across customers, warehouses, and internal groups to keep everything running smoothly.This role is ideal for someone who thrives at the intersection of systems, process, and people—bringing strong communication skills, a sharp eye for detail, and a collaborative mindset to deliver an exceptional experience for our B2B customers.The Sales Operations Coordinator reports to the Senior Manager of Sales Operations and partners closely with B2B customers, Brand/Community, Fulfillment, Accounting, 3PL partners, and shipping carriers.Order Processing and Tracking Serve as the subject matter expert to our Team, partners, and customers for accurate, relevant order informationServe as the primary point of contact for entering and tracking B2B sales orders, ensuring accurate and timely processing from order entry through deliveryUtilize NetSuite to manage customer account data and sales orders, overseeing the full order lifecycle, including inventory transfers, fulfillment through 3PL partners, and final delivery trackingMonitor and manage backorder reports to ensure inventory is released and invoiced promptly upon availabilityCommunication and Coordination Maintain consistent, timely, and proactive communication with internal groups, partners, vendors, and customers to keep orders moving efficientlyAct as the main liaison between Sales and relevant stakeholders for all order management inquiriesProactively communicate with customers by sending order confirmations and tracking information to ensure accurate and on-time deliveryCollaborate closely with the Fulfillment group to ensure accurate and timely order processing and shipmentCustomer Satisfaction and Support Provide exceptional customer service to support repeat business and reinforce TRUEWERK’s position in the performance workwear industryResolve order-related issues, discrepancies, or delays with urgency, working cross-functionally to identify and implement solutionsMaintain accurate, up-to-date records of orders, shipments, and communications within order management systemsHelp Identify process gaps and contribute to continuous improvement initiatives to enhance efficiency and customer satisfactionStay informed on inventory levels, shipment status, and other relevant details to provide accurate updates to customers and internal groups