Job Title: Automotive Service Writer
Location: Ox Road Exxon
Job Type: Full-time/Part-time
About Us:
Join our dynamic and customer-focused team at Ox Road Exxon! We are a reputable auto repair shop committed to delivering top-notch service to our customers. We are looking for a highly motivated Service Writer to be the key liaison between our customers and technicians.
Responsibilities:
- Greet customers and answer incoming calls in a professional and friendly manner.
- Accurately document customer concerns, vehicle symptoms, and repair needs.
- Prepare work orders and communicate necessary repairs and estimated costs to customers.
- Coordinate with technicians to ensure timely and efficient completion of repairs.
- Provide exceptional customer service by keeping customers informed about the status of their vehicle.
- Process payments and handle invoicing, ensuring accuracy in all transactions.
- Maintain organized records of all customer interactions and repair documentation.
- Uphold a clean and welcoming work environment.
Qualifications:
- Previous experience as a Service Writer or in a customer service role in the automotive industry preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and handle high-pressure situations with ease.
- Basic knowledge of automotive repair processes and terminology.
- Proficiency in using computer systems and software for scheduling and invoicing.
- A customer-first attitude with a strong focus on service and satisfaction.
- Valid driver’s license and a clean driving record.
Benefits:
- Competitive salary based on experience.
- Paid holiday. (apply only to Full-Time)
- Opportunities for growth and advancement within the company.
- Friendly and supportive work environment.
How to Apply:
If you are passionate about cars and customer service, we'd love to hear from you! Please send your resume oxrdexxon@gmail.com, or apply in person at Ox Road Exxon, 5211 Ox Road, Fairfax, VA 22030.