Media Relations and Content Development:
Research, write, edit, and proof various communication materials such as press
releases, newsletters, brochures, and social media content.
Respond to routine media inquiries regarding T&ES programs, services, activities, and
issues.
Manage T&ES' social media platforms (Facebook, Twitter, Instagram) including content
creation, posting schedules, and engagement strategies.
Design and produce creative social media content to promote T&ES initiatives,
services, and events.
Prepare analytical reports on social media trends and user patterns to evaluate
engagement and adjust strategies accordingly.
Provide support during extreme weather events, major road closures, transportation
service adjustments, accidents/incidents, and changes in public services.
Assist in the development and implementation of T&ES' social media strategy to align
with departmental goals.
Ensure consistency and adherence to City public information philosophy, ethical
standards, and graphic guidelines.
Program Analysis and Evaluation:
Conduct studies on organizational efficiency and productivity, recommending
improvements to departmental leadership.
Measure 311 customer service activities for quality assurance and provide
recommendations for community outreach and education.
Research and investigate T&ES business and management practices for program
operation improvement.
Prepare regular reports on communication efforts, social media engagement, and
program effectiveness.
Ensure that information regarding T&ES services, programs, and events is current and
accessible to the 311 Customer Service Call Center.
Deliverables:
1. Monthly reports on social media analytics and engagement.
2. Bi-weekly updates on media inquiries and responses.
3. Quarterly assessments of program analysis and recommendations for improvements.
4. Updated communication materials including press releases, newsletters, and brochures as needed.
No remote work.