About the Role:
We are seeking a motivated and personable Client Relations Specialist to join our team. In this role, you will be an important point of contact for our existing clients, ensuring they feel valued, supported, and satisfied with our services. Your goal will be to build strong relationships, proactively check in with clients, and collaborate with our operations team to ensure seamless service delivery.
Key Responsibilities:
Regularly communicate with current clients via phone, email, and in-person visits to ensure satisfaction and address any concerns or feedback.
Schedule and conduct client visits to foster strong relationships, understand their evolving needs, and demonstrate our continued commitment to their success.
Work closely with the operations team to relay client feedback and help resolve any service issues, ensuring a smooth and positive client experience.
Assist with maintaining accurate client records, and ensuring follow-ups are completed in a timely manner.
Anticipate client needs and suggest solutions or improvements to enhance their experience with our services.
Act as the voice of the client, working with other departments to advocate for client interests and continuous improvement.
Qualifications:
Previous experience in client relations, account management, or customer service preferred.
Excellent interpersonal and communication skills, both written and verbal.
Strong organizational skills and attention to detail.
Ability to travel locally for client visits as needed.
A proactive, solutions-oriented mindset with a genuine desire to help others.
Comfortable working different department such as operations, sales, and support teams.