Customer Care Specialist
Signamax, Inc. is seeking a Customer Care Specialist to be responsible for our front-line customer support. Our customer service department is responsible for answering emails and phone calls from customers regarding information about products and services including quote requests, tracking information, and product suggestions. The ideal candidate will have excellent communication and multitasking skills along with being able to complete tasks in a timely manner
Responsibilities & Skills:
Answers customer questions on pricing, availability of products, and any shipping or service issues related to placed orders
Must possess basic clerical and data entry skills with strong attention to detail
Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level. We will train you on our system
We will train you to maintain a high level of knowledge regarding Signamax products and their applications to the potential customers
Experience with multi-tasking and prioritization in a fast-paced environment
Manages inbound/outbound calls and emails while displaying strong organizational and time management skills
Must have excellent verbal and written communications skills and the ability to communicate effectively within the organization
Adjust readily to change and adapt as needed
Project a positive and professional attitude toward both internal & external customers
Maintain confidentiality of sensitive information
Be punctual
Additional duties as assigned
Build solid, effective working relationships with others
Qualifications:
Minimum of 2-5 years sales and customer service experience
Comfortable conducting business over the phone
Works well in a team-environment
Bi-lingual is a plus
Benefits:
Competitive salary with commissions and bonus plan
Paid vacation & holidays
Company sponsored 401(k) plan
Company subsidized health insurance
Established Customer Care career path; opportunity for advancement