Assistant Director of Food & Beverage

What you will be doing:Supervise the daily operation of all Food & Beverage venues, including restaurants, bars, lounges, banquets, and In-Room Dining.Coordinate front-of-house service standards and maintain seamless collaboration with culinary, stewarding, and banquets teams.Monitor service quality, product presentation, cleanliness, and adherence to health and safety standards.Conduct daily walkthroughs to evaluate readiness, atmosphere, and brand presentation in all venues.Support outlet managers with staffing, scheduling, floor coverage, and operational adjustments during peak service periods.Support the Director of F&B in budget preparation, forecasting, and monthly P&L analysis for all outlets.Monitor and control beverage and labor costs, maintaining target GOP and efficiency benchmarks.Conduct menu and beverage program analysis (sales mix, contribution margins, guest preferences) to identify profit opportunities.Review pricing strategies and coordinate with culinary and beverage teams on cost control initiatives.Assist in tracking competitor activity and local market trends to ensure strategic positioning of Fairmont Orchid’s venues.Lead, coach, and mentor outlet managers and service teams to uphold Fairmont standards of gracious, anticipatory service.Support recruitment, onboarding, and performance management processes within the F&B division.Conduct regular service training sessions and pre-shift briefings emphasizing sequence of service, upselling, and guest engagement.Develop leadership pipeline within front-of-house management ranks through coaching and cross-training opportunities.Promote a positive, inclusive work culture built on accountability, teamwork, and professional growth.Maintain strong presence in all venues during service periods, engaging with guests and resolving service challenges promptly.Monitor guest satisfaction scores, social media reviews, and direct feedback to identify areas for improvement.Lead guest recovery efforts in partnership with outlet managers, ensuring follow-up and retention strategies are implemented as well as responding to guest reviews online.Work with Marketing and PR to roll out promotional events, activations, and collaborations that elevate guest engagement.Partner with culinary and food & beverage teams to align concepts, menu narratives, beverage programs, and service experiences focused on luxury and brand storytelling.Ensure Silverware POS, OpenTable, and related systems are optimized, updated, and used consistently across all outlets.Ensure all comps, voids and discounts are properly applied, accounted for and signed off by management and updated in the “Daily Operating Packet”Support internal audit procedures and annual SAQ achievement as primary champion for F&BReview daily revenue reports, cover counts, and labor productivity results to identify performance trends.Maintain and update outlet SOPs, sequence of service standards, and operational checklists.Ensure compliance with all Fairmont policies, safety procedures, and local health regulations.