Customer Support Representative
Location : Johnston , IA
Duration : 2 years
Shifts available
First shift : Candidate must be available to work any 8-hour shift within the 7am-7pm support window.
Pay rate : $19.5/hr on w2 All Inclusive
Second Shift : 8hr shift within the hours of 12 pm to 10 pm including weekend work
Pay rate : $21.5/hr on w2 All Inclusive
PRIMARY RESPONSIBILTIES & DUTIES: Tprovides front-line technical support/information/solutions to dealers and customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online.
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:
Skills in interpersonal communications, negotiation, and conflict resolution
Experience with customer service / support
High comfort level and experience with consumer software applications
Strong computer and troubleshooting skills
Ability to work off-shift hours and occasional holidays to support the business
Experience with data management
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
Knowledge of agriculture customers
Agriculture operations experience, including Precision Farming experience
Prior work experience in Agriculture or Technology dealer channels
Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works
· Candidate must be available to work any 8-hour shift within the support window.
· Candidate will work on-site in Johnston, IA five days a week
SPECIAL CONSIDERATIONS:
· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
· Takes approximately 3-4 months from start date to reach full productivity.