Service Desk Tools Project Manager

Link Solutions is seeking a Service Desk Tools Project Manager to join our team at Patuxent River, MD. Must be a U.S. Citizen DoD Secret Clearance requiredNon-remote (relocation incentive available)Our Service Desk Tools Project Manager will serve as the project lead for IT Service Management (ITSM) tools. You will be responsible for overseeing day-to-day and long-term enterprise service delivery across multiple environments and helping propel continuous improvement through service delivery.  Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.Responsibilities: Provide program and project oversight for ITSM-related efforts, including planning, scheduling, and resource allocation. Lead the coordination and facilitation of internal and external meetings, ensuring action items and deliverables are tracked and completed. Develop and maintain ITSM project plans and roadmaps to align with the government's mission objectives. Identify and communicate system and project risks, implement mitigation strategies, and escalate critical issues when necessary. Provide after-hours and weekend support coordination for system maintenance, patches, upgrades, and troubleshooting. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.