Job DescriptionUnder directive from senior leadership, the Quality Manager will ensure quality systems and processes are in a state of compliance with regard to internal, regulatory, and industry standards. He/she will promote a culture of quality for the Company. Candidates in this position will report on the performance of the Quality System to senior leadership. Additionally, candidates will manage and direct quality personnel, assigning and assuring their daily duties are carried out in accordance with internal procedures.  This position will be centrally located in the United States and will oversee quality personnel and systems at multiple locations.ResponsibilitiesOversee in all aspects of Quality Assurance to ensure calibration activities are performed in compliance with both internal procedures and ISO/IEC 17025:2017 requirements.Oversee the internal auditing program nationally to ensure the established techniques are followed and understood.Oversee in the planning, preparation, and hosting of customer audits and accreditation assessments; respond to audit reports and implement resolution of audit findings; complete Supplier assessment evaluations.Maintain and control global procedures including Standard Operating Procedures, Protocols, Forms, CAPAs, Deviations, Nonconformances, Complaints/Inquiries, Change Orders, calibration records, training records and logs.Manage and control the Document System nationallyCreate, revise, review, and approve newly written documents and document revisions.Work with senior leadership to maintain the training program and ensure that operations personnel have completed all necessary training requirements.Conduct personnel training, where deemed appropriateOverall responsibility for the Management Review process across the organization.Assist senior management in ensuring all licenses remain current (e.g. ISO, City, etc.)Collect, track, and analyze quality metrics (OOS, NCMRs, CAPAs, complaints, etc.) and train calibration personnel, as needed to help reduce quality events.Monitor laboratory compliance with respect to lab cleanliness, training records, and other ISO/GMP-related items, as needed to help minimize laboratory errors and audit findings.Maintain client confidentiality, specifically if information about the customer is obtained from sources other than the customer (e.g. complainant, assessors, etc.).Acts impartially within the management system and communicates identified impartiality risks/concerns to management for assessment.Communicate any problems that might affect job performance to direct supervisor.Utilize lean and risk management methodologies to design, implement, and continuously refine standardized processes, driving departmental efficiency and consistent quality. Exist as a backup for all other Quality Assurance personnel.Other duties as assigned by departmental management.