Customer Success Engineer, Prisma SASE

Your CareerAs a Customer Success Engineer (CSE) at Palo Alto Networks, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. You will work closely with CISOs, CTOs, security, cloud, network, and other technical teams from the world’s largest and most well-known organizations, particularly focusing on ensuring successful deployment, adoption, and optimization of our solutions.This position works within our Secure Access Service Edge (SASE) Customer Success organization, helping customers in their cloud transformation journey. Some solutions you will work with include Prisma Access, SD-WAN, CASB, and others under the SASE portfolio.Your Impact Product Expertise:Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges.Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations.Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions.Product Adoption:Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs.Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement.Ensure customers achieve operational excellence by fully adopting and optimizing new features.Customer Impact:Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives.Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies.Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution.