Job Summary:
The Desk Monitor watches and responds to building and resident needs. The Monitor is not to act as a
security guard nor a maintenance person. Rather, the Monitor is to notify the appropriate party should
a situation demand it. The Desk Monitor is to employ active interaction with both residents and staff. A
critical component to success is clear communication.
Job Responsibilities:
Attend staff meetings and trainings as needed
Assist other staff members in providing quality programs to all residents
Respond to tenant complaints/concerns
Job Title: Desk Monitor
Cooperation and coordination with Case Manager(s) and other staff workers to ensure an open
channel of communication regarding treatment and behavioral expectations of individuals
Documentation of daily log, point cards and notes of behavioral information needed for clear
and effective communication for staff shift change
Maintain curb appeal outside of normal business hours
Monitor security cameras
Maintain guest policy – inspect guest ID as well as ensure guest physically stays with tenant
during visits
Physically inspect building – regular floor walks (once per hour or as needed)
Instruct residents on incident reports and maintenance requests
Contact maintenance or security/police if issues arise
Other duties as requested by Community Manager
Qualifications required:
Excellent customer service skills
Ability to work as part of a team