Willamette Valley Vineyards, the leading producer of Oregon Pinot Noir, is looking for a Winery Hospitality Assistant to help our our Team at our beautiful Estate in the Salem Hills. We are looking for someone with hospitality and serving experience who can join our team and give our guests the best experience possible. This is a wonderful opportunity to learn and grow into a career in the local Hospitality industry.
Weekend availability is required for this position
Apply Now! https://recruiting.paylocity.com/recruiting/jobs/All/d560201d-ba89-456c-a6dc-624c213342f2/WILLAMETTE-VALLEY-VINEYARDS-INC
Overview of Position:
This part-time position provides support to the Hospitality Coordinator. The Hospitality Assistant serves as the first point of contact for all guest bookings, private event inquiries, and private pairings explorations, and assists with serving and pouring wine at events at the Estate in the Salem Hills.
The Hospitality Assistant Position Offers:
-Competitive pay
-Generous team member discounts on dining, wine, and merchandise
-Continuous growth opportunities within a rapidly growing company.
What We Ask:
-Come to work each shift with a great attitude and ready to contribute to the success of the team.
-Be willing to adapt and learn how to excel at your job.
-Work with us to create an environment where your team and guests feel safe and welcome.
-Be focused and committed to serving Willamette Valley Vineyards guests, and providing Oregon's best food and wine tasting experience.
Primary Job Responsibilities:
-Assist with private events as Administrative Support to Hospitality Coordinator
-Monitor email for event inquiries, and respond to these inquiries as directed by Hospitality Coordinator.
-Tour potential clients through the facility, or set up tours with Ambassadors or Managers.
-Manage event contracts, deposit and payments with Hospitality Coordinator &/or Hospitality & Guest Service Manager and Accounting.
-Maintain customer relationship management software (WineDirect, Tock and ResKey)
-Assist reception with incoming phone calls and directing guests to appropriate extensions or departments.
-Oversee booking, calendar invites and communication of Winery Suites.
-Follow-up with guests on reservation, send welcome letters and maintain documents.
-Greet guests, or assign employees in place, and give orientation.
-Audit cleanliness of the Guest Suites using our checklists, and oversee Housekeeping schedule and task list
-Oversee all scheduling and assigning of Private Tours & Tastings of our hospitality guests, ensuring proper detail is kept in calendar invites.
-Other duties as assigned by the Hospitality & Guest Service Manager and/or Hospitality Coordinator.
-Supports Company’s effort to create a more sustainable, cross-cultural and “green” environment.
Other Skills/Abilities:
-Previous serving experience preferred
-Computer skills, customer service experience, hospitality or event experience needed for this position
-Thorough understanding or a genuine interest in luxury wine business and terminology
-Ability to educate customers about wine with passion not pretension
Must be able to:
-Stand for long periods of time and work in a fast-paced environment.
-Be available to work peak tourism and traffic times, including holidays, weekends, and evenings.
-Be available to work on-site events.
-Be flexible and willing to work in a continually changing environment
-Lift 40 lbs.
Requirements:
-A valid/current OLCC Servers Permit and Food Handlers Card, or willing to obtain them prior to starting.
-At least ONE year of serving experience
-The ability to use point-of-sale (POS) systems and Google services.
-Excellent, detail-oriented customer service and time management skills.
-Excellent written and verbal communication skills.
-The ability to multi-task, work independently and as part of a team, and build dynamics and synergy across departments
Willamette Valley Vineyards is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status