As General Manager, you will provide strategic, commercial, and operational leadership for a high-volume, multi-tower hotel. You will be accountable for driving financial performance, elevating the guest experience, developing a strong leadership team, and fostering trusted relationships with the Association of Apartment Owners (AOAO) board, owners, corporate stakeholders, tenants, Union and local partners.Key Responsibilities
Lead the full operational, commercial, and financial performance of a major hotel asset
Deliver outstanding guest satisfaction, service excellence, and adherence to brand standards
Oversee all operating departments, including Rooms, Engineering, F&B (two outlets), large scale Conference and Events, and facilities management
Navigate complex relationships with the Union, AOAO board, commercial tenants, and multi-stakeholder environments
Lead annual budgeting, forecasting, revenue strategy, and cost optimisation initiatives for both hotel operations and the Owners Association
Build and manage strong owner, board, corporate and union relationships with clear, transparent communication
Oversee CAPEX planning, refurbishment projects, and long-term asset protection across multiple towers
Champion a high-performing, inclusive, people-focused culture within a unionised environmentAbout You
We are seeking an experienced hospitality leader with:
Proven General Manager experience in a large, complex hotel (500+ rooms preferred)
Strong commercial acumen with a track record of driving revenue and delivering profitability
Experience working with AOAO boards, commercial tenants, and complex or condo-hotel ownership structures
Exceptional people leadership, communication, and stakeholder management skills
Ability to thrive in a fast-paced, 24/7 environment with high guest expectationsThis is an exceptional opportunity to lead one of Honolulu’s busiest and best-known hotels, backed by the resources, culture, and career pathways of Accor.