Position Summary:
Performs daily customer interaction (inputs records of transactions, research, calculates and explains account information, etc.) by phone and/or in person and fundamental duties of his/her assigned areas.
Essential Functions:
Provide timely and accurate information to customers on the phone and in person.
Process customer work orders/ changes according to established department policies and procedures.
Handle irate customers in a professional manner.
Responsible for providing daily interaction with customers by phone and/or in person to provide direct customer services.
Responsible for compiling and inputting accurate records of customer transactions to their account.
Responsible for providing research information on billing and account information regarding customer’s account.
Responsible for providing accurate information on policies, rates, fees, procedures, and other customer requested information.
Responsible for interacting with appropriate staff to ensure proper disposition of customer service requests.
May be required to work during emergency conditions.
Regular attendance is required.
Additional Duties
To cross train in additional customer services functional areas as assigned.
Performs other related duties assigned.