A digital manufacturing technology company is searching for an experienced IT support technician to join our team and help our users get the support they need. As an ideal candidate, you are licensed and have proven experience maintaining and monitoring computer systems and networks, solving complex technical issues, and collaborating with team members across all departments and external users to assist them with their technical requirements.
Typical duties and responsibilities
Install and configure computer software, hardware, networks, and peripheral equipment
Troubleshoot and resolve software and hardware issues quickly and efficiently
Provide steps to help internal and external users resolve technical problems
Maintain technical support procedures and reports
Analyze records and logs to spot underlying trends and potential issues
Support the implementation of new solutions or applications
Create accounts for new users and assist with password or login problems
Test and evaluate new technology
Provide insight into technical requirements
Repair and replace equipment as necessary
Required skills and qualifications
Experience with a variety of software, hardware, and applications
Strong analytical skills
Excellent customer service skills in solving technical issues
Good communication skills
Ability to work fast under pressure
Excellent problem-solving skills
Ability to prioritize work.
Experience in tech support, desktop support, or a similar role.
Experience working with different operating systems, hardware, or network systems.
Salary requirement should be included when applying for the open position as pay is dependent upon your skill set and varies.