Because of demand and growth within the Application team we are looking for an Application Analyst. within our Portal Support team. As a successful candidate you will manage the delivery of internal operations and support and in doing so you will work with vendors and be part of an internal team managing a portfolio of in-house/vendor applications. You will play a crucial role of linking our teams and the IT solutions group.
You Will:Play a key role as part of global support team covering IT Core applications domain.Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support by working with vendors & /or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations. Document processes, procedures and policies as required for appropriate governance of platforms.Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise.Document business user procedures and support user training.Participate in co-ordination and implementation of new platform releases with business users.Support Project Managers in ongoing initiatives related to the Business Core Operations Solutions.Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution.Support the business in Business Continuity and Disaster Recovery initiatives.#LI-Hybrid