Principal Customer Success Executive

What you get to do in this role:You will Identify areas of risk and takes steps to prevent customer or revenue churnYou will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plansAs a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it.You will help the customer identify incidents where contractual SLAs were missed and takes necessary actionImproving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role.