Resort Operations Director

SUMMARYThe Resort Operations Director position reports directly to the Resort General Manager and is responsible to maintain resort operations by initiating, coordinating, and enforcing standards, and procedures to obtain optimum efficiency and economy of operations. ESSENTIAL DUTIES AND RESPONSIBILITIES ¨ Create an atmosphere of positive employee/management relations in which employees are willing and able to maximize their potential¨ Effectively monitor and actively participate in the customer service efforts of the hotel¨ Oversee that all employees receive orientation, training and resources necessary to ensure employee effectiveness and continued development¨ Oversees the physical appearance of the property¨ Manage demand, forecasting and inventory as it relates to driving revenue opportunity for the resort¨ Strong understanding of group and transient sales process and forecasting process¨ Ability to work under pressure and to meet deadlines¨ Play an active role in the strategic planning, marketing and budgeting processes¨ Resolve guest complaints. Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction¨ Oversee all facets of Resort Operations¨ Evaluate and develop action plans for monthly and annual financials¨ Oversee training and development of personnel¨ Take charge of all emergency situations on property¨ Act as the resort manager on duty¨ Provide a professional image at all times through appearance, dress and professional behavior¨ Work with Concierge VIP Services to ensure owner satisfaction and making the sale¨ Promote CFI/Westgate Resorts' philosophies throughout the resort to both employees and guests¨ Other duties as assigned SUPERVISORY RESPONSIBILITIESManages subordinate supervisors who supervise employees. Is responsible for the overall direction, coordination, and evaluation of these supervisors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.