Advanced Technical Account Manager I

The Role:  The Advanced Cloud Technical Account Manager (TAM) is responsible for managing a portfolio of high-value customers who have implemented Strategy’s cloud technology solutions. This role operates as a trusted advisor—cultivating executive-level relationships, architecting strategic adoption plans, and driving enterprise digital transformation. The Advanced TAM influences product direction, leads complex programs, and establishes best practices to ensure customers realize optimal value and long-term success. Beyond direct customer interactions, this leader collaborates extensively across Strategy’s business units and mentors junior team members. In-Office Position: At Strategy, Monday, Tuesday, Wednesday, and Thursday are in-office days with Fridays as work-from-home. Responsibilities: Develop and maintain deep relationships with key stakeholders, including executive and technical leadership, to position Strategy as an invaluable partner. Analyze customer business objectives and cloud architectures, delivering proactive strategic guidance and advanced recommendations for solution optimization and expansion. Advise clients on best practices, industry trends, and advanced use cases, strengthening their cloud maturity and operational excellence. Orchestrate resolution of complex technical and business issues through leadership of cross-functional account teams and rapid response mechanisms. Lead enterprise-level or multi-account adoption programs, driving measurable business impact and transformation initiatives. Capture and communicate strategic customer feedback to product management, shaping the product roadmap and championing innovation. Collaborate with Sales Account Management and executives to identify expansion opportunities and present compelling business cases for growth. Serve as the escalation point for critical or time-sensitive events, including leading crisis management and post-event reviews to ensure customer success. Mentor and coach other Technical Account Managers, fostering skill development and knowledge-sharing across the team. Advise internal business units on market trends, customer needs, and strategic partnership opportunities to drive continuous improvement.