Office Services Workflow Coordinator

Pay: $23.75/hrPosition Summary - Mon-Fri: 9am-6pmThe Office Services Workflow Coordinator is a member of the on-site Williams Lea Tag team delivering exceptional customer service at our client locations. Responsibilities include workflow coordination in one or more of the following areas:  mail distribution, copy services, intake, and other general office services duties as needed. Job Duties( denotes an “essential function”)Coordinate workflow within the team, prioritizing jobs and delegating duties to associates. Assist the team in completing large jobs i.e. large numbers of reprographics requests, or high volumes of incoming/ outgoing mail packagesEnsure team provides outstanding service to the client while building strong customer relationships.Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.Produce required reports on schedule.Provide job intake services as prescribed by the manager.Read, interpret and understand all print request emails and forms. Communicate with manager and client on job or deadline issues.Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.  Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.Assess incoming requests selecting the best equipment and resources for successful completion, and load copiers with paper and toner as needed.Make sure that team is following standard operating procedures at all times.Train new employees on policies and procedures.Handle sensitive and/or confidential documents and information.Maintain all logs and reporting documentation as required.Additional duties as required by client and manager, including but not limited to set-up conference rooms including audio/visual equipment, furniture configuration, fax and messenger services, and food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in