We are looking for a friendly, motivated, and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers—providing information, resolving issues, and ensuring every customer has a positive experience with our company.
Key Responsibilities:
Handle inbound and outbound customer inquiries via phone, email, or chat in a professional and timely manner.
Provide accurate information about products, services, and policies.
Resolve customer issues efficiently and escalate complex cases when necessary.
Maintain customer records and update account information in the system.
Process orders, forms, applications, and requests as required.
Follow up with customers to ensure satisfaction and issue resolution.
Collaborate with internal teams to improve customer experience.
Meet or exceed daily and weekly performance targets (response time, resolution rate, etc.).
Qualifications:
High school diploma or equivalent (college degree preferred).
Proven experience in a customer service or call center role is an asset.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficient with computers and customer management systems (CRM software).
Positive attitude and commitment to delivering excellent customer service.
Ability to work independently and as part of a team.
What We Offer:
Competitive salary and performance bonuses.
Paid training and development opportunities.
Supportive and inclusive work environment.
Opportunities for career growth and advancement.